ADDRESS
Heacham Drive Dental Practice
2 Heacham Drive,
Leicester LE4 0LE
Leave a review
Great Practice
5 star rating by Roger Edge - Posted on 07 February 2020
I am impressed with the High-quality care which I received, I can smile with confidence again, It was an efficient and pain-free experience,
Visited February 2020
Great friendly practice
5 star rating by Gary - Posted on 27 January 2020
Thank all the staff for being friendly and professional. The treatment I had from the dentist and dental nurse, made me feel at ease and relaxed.
Visited January 2020
Excellent Practice
5 star rating by Shaani - Posted on 05 February 2020
I wanted to say a big thank you to the Dentist and nurse for making me feel so comfortable whilst having my teeth removed I was really quite scared and nervous but they did more than a good job of making sure I was ok during, definitely would recommend to anyone. :)
Visited February 2020
Great Staff
5 star rating by Anonymous - Posted on 28 January 2020
Special thanks to Dentist and nurse and all Staff working in practice they are very helpful.
Visited January 2020
Great practice
5 star rating by Kerry Burt - Posted on 31 January 2020
Great experience all round kind and welcoming by all staff. Options /treatment explained clearly would highly recommend this practice.
Visited January 2020
Great Practice
5 star rating by Caroline - Posted on 12 February 2020
I have been going to this practice for 10 years, and the service and care I have received gets better and better every year. For the last 2 years my dentist and the nurse are always welcoming and efficient. I highly recommend them.
Visited January 2020
Excellent support
5 star rating by Gary Freestone - Posted on 05 December 2019
I would like to thank all the staff at the dental practice for their kindness and patience. I am a wheelchair user and was supported on arrival by a very caring team. Thank you Gary.
Visited December 2019
Great dentist
5 star rating by Ewfew7869 - Posted on 26 September 2019
I found the whole experience excellent, as I have picked up a severe phobia of dentists over the years. The dentist was very gentle and I really didn’t feel a thing during my fillings and other treatments. The nurse was very mindful of my phobia and kept reassuring me and both making sure I wasn’t feeling any pain. All in all, in the future I won’t be missing any appointments because I no longer dread it. Thank you both for a great and friendly service. Mitchell
Visited September 2019
Excellent Customer Service and Professional Dentists
5 star rating by Mr Samson - Posted on 02 September 2019
I went for a family appointment and we were all attended too as swift as possible, they are very child friendly and professional. Our treatment was not as carefree as other dental practices we have attended in the past. The price is very reasonable.
New patient
5 star rating by Julie Fox - Posted on 29 October 2019
I called for emergency treatment and was immediately given an appointment within an hour of my call. The staff were very friendly and attentive they made me feel at ease. The Dentist explained everything that she was going to be doing and this put me at ease. I have since been registered as an NHS patient with the practice and have received the same consideration as before. I am so pleased with the service received that I have recommended the practice to family and friends, my partner has also registered with them now.
Visited August 2019
Exemplary service
5 star rating by John - Posted on 30 August 2019
First time visiting this dentist my sister had very bad tooth pain the staff of very polite and very helpful and have the time and patience and are very understanding, she had to have tooth taken out the dentist did this with precise time, this is one of the cleanest and most professionally run dentist I have been to I would highly recommend this dentist to anyone one that is looking for a dentist I have given this a 5-star rating but if I could give 10 stars I would they are a very professional organisation and look forward to visiting them the next time.
Visited August 2019
New patient
5 star rating by Julie Fox - Posted on 24 September 2019
I called for emergency treatment and was immediately given an appointment within an hour of my call. The staff were very friendly and attentive they made me feel at ease. The Dentist explained everything that she was going to be doing and this put me at ease. I have since been registered as an NHS patient with the practice and have received the same consideration as before. I am so pleased with the service received that I have recommended the practice to family and friends, my partner has also registered with them now.
Visited August 2019
Complaints Procedure
Because we want to ensure that all our patients are pleased with their experience of our service, we take complaints very seriously indeed. If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as quickly as possible. Our procedure is based on these objectives.
This Practice has an effective complaints system in place to ensure that identifying, receiving, recording, handling and response to any comments, observations or complaints occurs within a strict timetable which is clearly documented. The complaints system is clearly displayed and all patients and visitors are confident that they will be listened and responded to without fear of discrimination.
Any complainant can be assured that they will be treated in a manner respecting their human rights and diversity; in a sensitive manner and that the complaint can be made by a variety of methods either verbally, by sign language or in writing.
Where they lack confidence or require help they will be supported by helpful staff members. Their complaint will be fully documented and fairly dealt with and following investigation, lessons learned can lead to changes being made to avoid future complaints.
These clear complaint procedures are monitored and reviewed and the named contact who is accountable for doing this is the Practice Manager.
If you are not satisfied with the result of our procedure then a complaint may be made to:
For complaints about private treatment:
The Dental Complaints Service (08456 120 540)
The General Dental Council, (The Dentist registration body)
37 Wimpole Street,
London, W1M 8DQ
For complaints about NHS treatment: (Example address)
NHS England
PO Box 16738
Redditch B97 9PT
Tel: 0300 311 2233
The Care Quality Commission at
Citygate,
Gallowgate,
Newcastle upon Tyne, NE14PA
